The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the site.
All notices from Little Star Enterprises, Inc. to You may be posted on our Website and will be deemed delivered within thirty (30) days after posting. Notices from You to Little Star Enterprises, Inc. shall be made either by e-mail, sent to the address we provide on our Website.
All content appearing on this Website is the property of:
Little Star Enterprises, Inc.
Copyright © 2001-2018 Little Star Enterprises, Inc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2001-2018 Little Star Enterprises, Inc. All rights reserved.
All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Little Star Enterprises, Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Little Star Enterprises, Inc. or any third party, except as expressly granted herein.
USE OF WEBSITE
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product details, pricing and availability, may be changed or updated without notice. Little Star Enterprises, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Little Star Enterprises, Inc. believes that customer conduct violates applicable law or is harmful to the interests of Little Star Enterprises, Inc. and its subsidiaries.
Little Star Enterprises, Inc. use of personal information that you may submit to Little Star Enterprises, Inc. through this Website will not be shared, sold or used by any other company for any other purpose of delivery of your order (i.e.: FedEx / USPS). All information will be kept private and confidential.
There are absolutely NO sales to minors. Customers must be of at least 18 years of age or older depending on their local laws. By placing an order, the customer states that he/she is of legal age and is purchasing the item(s) in accordance with Federal, State and Local laws. Customers also state that they will be using the item(s) in a lawful manner. Little Star Enterprises, Inc. and its employees assumes no liability associated with product usage or misuse. The customer is liable and responsible for any loss, damage or expenses of any kind arising out of the use and/or misuse of these products. Use and misuse of Martial Arts weapons may involve serious risks, including injury, disability, and possible death. All items including Armor, Swords and weapons are sold only for collection and/or display purposes. Any training or use of these armors, swords and/or weapons should be done for demonstration of forms, while under the close supervision of an expert. It is the customer’s or user’s responsibility to inspect the Armor, Sword and/or Weapon before each use to ensure they are in proper condition. Do not use any Armor, Sword and/or Weapon for sparring or contact.
SHIPPING & DELIVERY
Little Star Enterprises, Inc. ships merchandise worldwide, most commonly through FedEx. All orders ship with online tracking, insurance and include brokerage fees. The risk of loss and title for all merchandise ordered on this Website pass to carrier when the merchandise is delivered to the shipping carrier. We use a 3rd party insurance company to keep shipping costs down and import taxes low. All products are 100% insured and will be partially refunded, replaced or returned at the discretion of Little Star Enterprises, Inc.
Customs and import duties may be applied to International Orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local Customs Office for details. Most orders ship directly from our armory in China. You can reference HS Code 7326.90.85 for Reproduction Samurai Armor so they can more easily provide you with any estimated taxes or possible restrictions.
Shipping laws are different in each country. It is your responsibility to check with your Customs Office to verify whether the country to which you are shipping permits the shipment of your products. Little Star Enterprises, Inc. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
In case of receipt of a damaged, defective or incorrect item, the customer has five (5) days from the date of receipt to email us a simple claim describing the issue(s), along with a detailed picture to show the claim. Little Star Enterprises, Inc. reserves the right to repair, replace the item or refund the value amount of the defect / damage or incorrect item / or part. If an item is to be repaired or replaced a return label maybe be e-mailed to the client, from which they will have seven (7) days to mail the item back.
PLEASE NOTE: We use a third party inspection company to inspect all orders before they ship to prevent the shipment of defective or incorrect items. Please understand that these items are handmade, crafted and painted. They will not always be perfect and their might be some cosmetic blemishes or minor inconsistencies with paint color. However this is part of our quality control inspection. On some occasions there might be variations between the pictured items and the actual item you receive. From time to time some items / parts might be substituted (ex: material colors / patterns) due to lack of availability, but never with lower quality materials. Sometimes crafting patterns or item features might change. These are not common or frequent issues, but they do happen. Be sure to examine the package for any signs of damage before accepting or signing for it. If the product(s) are damaged inside, make sure the delivery person notes the damage and notify us. We will do our best to fix any problems quickly and to your satisfaction.
Little Star Enterprises, Inc. and Iron Mountain Armory are both always happy to take on your order, projects and pre-orders. However, please understand that doing so requires a security deposit and work may not begin until your full payment has been received. Any cancellation requests will be honored with a partial refund of security deposit(s) or full payment, minus any banking fee and/or time, materials or resources used into your project, pre-order or crafting of your order. Minimum cancellation fee is 3.5% or equivalent of the transaction fee(s) (which ever is greater), minus any time, resources and/or material costs accrued by Little Star Enterprises, Inc., Iron Mountain Armory or any associates.
Please let us help you better by asking us any questions you might have about our policies, products or anything else you may want to know or wonder about by contacting us and one of our knowledgeable Customer Service Associates will be happy to help you.
Our number one priority is your complete shopping satisfaction. If you’re not satisfied, let us know and we will do our best to meet your satisfaction. We do our best to offer you clear and detailed color photos of all our products, as well as give detailed descriptions of our products and therefore we feel that you (the customer) knows exactly what you are purchasing and are not mislead in any way, which is why we maintain an all sales are final policy. Please save yourself and us time and money by researching the items and being sure you want the item(s) before ordering.
The Terms and Conditions constitute the entire agreement between you and Little Star Enterprises, Inc. with respect to this Website. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Little Star Enterprises, Inc. with respect to this Website. No modification of the Terms and Conditions shall be effective unless it is authorized by Little Star Enterprises, Inc. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
If you didn’t find the answer you were looking for or you have any questions at all, you can contact us by e-mail and one of our knowledgeable Customer Service Associates will be happy to help you.
We still believe in the old motto: “The Customer Is Always Right” and we stick by that. Word of mouth is a powerful thing and we need YOU, the customer to make us the leader in the Internet Shopping Experience. If you are not happy – we are not happy and we will do whatever we can to make you feel happy and comfortable with ordering from us. We want you to know that we will work hard to make sure that you will receive the best service, best products and the best deals possible.
VOID WHERE PROHIBITED:
Although the information on this Website is accessible worldwide, not all products or services discussed in this Website are available to all persons or in all geographic locations or jurisdictions. Little Star Enterprises, Inc. and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Website is void where prohibited.
In the event of litigation, both parties agree that the Law of the State of business registration of Little Star Enterprises, Inc. shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
When placing an order, you the customer signify agreement to all of these Terms & Policies.